Privacy policy
ON DECK ("we", "us") sells 14-Panel Urine Panel test cups wholesale to businesses and organizations. This policy explains what information we collect through ondeckwholesale.com and when you deal with us, how we use it, and the choices you have.
What we collect
- Quote requests. When you use the quote form, we receive what you enter: your organization's name, your name, phone or WhatsApp number, email, type of buyer, how often you reorder, delivery address, purchase order number, the quantity you want, and any notes.
- Orders and invoices. When you buy from us, we keep the details needed to fill and bill the order, such as billing and delivery addresses, quantities, prices, lot numbers, payment status and, if you give it to us, a tax exemption or resale certificate number.
- Messages. If you email us, we receive your message and the contact details in it.
- Basic technical data. Like most websites, our hosting provider automatically records technical information when you visit, such as your IP address, browser type and the pages requested. This is used to run and protect the site.
Our website does not use advertising or analytics cookies, and we don't track you across other websites. The site loads its fonts from Google Fonts, which means Google receives your IP address when the page loads.
How we use it
- To answer your request, prepare quotes and invoices, and confirm stock.
- To fill, ship and support your orders, including standing or automatic reorders you set up with us.
- To keep business, tax and regulatory records, including which product lots went to which customers.
- To protect our website and form against spam and abuse.
- To contact you about your orders. We will only send you product news or offers if you agree to receive them.
Who we share it with
We do not sell or rent your information. We share it only:
- With service providers that help us run the business: website hosting and form handling (Netlify, which includes spam filtering), business email (Google Workspace), the tools we use to manage customers, invoices and inventory, and shipping carriers that deliver your order. They may use the information only to provide their service to us.
- When required by law, for example to respond to a valid legal request, or to protect our rights, customers or the public.
- If our business changes hands, as part of a merger, sale or similar transaction, subject to this policy.
How long we keep it
We keep order, invoice and lot records for as long as we need them for business, tax and regulatory purposes. Quote requests that don't become orders are kept only as long as useful for following up, and we'll delete them sooner if you ask.
Your choices
You can ask us to show you, correct or delete the personal information we hold about you, or to stop contacting you, by emailing sales@ondeckwholesale.com. We may need to keep some records where the law requires it, such as invoices. Depending on where you live, you may have additional privacy rights, and we will honor them as required by law.
Security
We use reasonable safeguards to protect your information, including encrypted (https) connections to our website and access controls on our business systems. No method of transmission or storage is completely secure, so we can't guarantee absolute security.
Business use only
Our website and products are intended for businesses and organizations, not for children. We don't knowingly collect information from anyone under 18.
Changes to this policy
If we change this policy, we'll post the new version on this page and update the effective date above.
Contact us
Questions about this policy: sales@ondeckwholesale.com.