Terms of sale
These terms apply to every quote, order and invoice between ON DECK ("we", "us") and the business or organization buying from us ("you"). By placing an order or paying an invoice, you agree to them. If your purchase order has different terms, these terms control unless we agree otherwise in writing.
1. Who we sell to
We sell wholesale to businesses and organizations only, such as employers, clinics, treatment programs and resellers. We may decline any order.
2. Quotes and orders
- Quote requests sent through our website are not orders. Your order is accepted when we send you an invoice for it.
- Unless a quote says otherwise, quoted prices are valid for 30 days.
- Products are sold in full cartons of 10 cups or half cartons of 5 cups.
- Orders are filled subject to stock. If we can't fill all or part of an order, we'll tell you and won't charge for what we can't supply.
3. Prices and payment
- Prices are in U.S. dollars and follow the wholesale tier for your order's total quantity, unless we've agreed a different price with you.
- Payment is due by the date and on the terms shown on your invoice.
- If an invoice is overdue, we may pause shipments, including automatic reorders, until it is paid.
4. Taxes
You are responsible for any sales or similar taxes on your order, which we'll show on your invoice. If you're tax exempt or buying for resale, send us a valid exemption or resale certificate before we invoice you, and we won't charge tax that the certificate covers.
5. Automatic and standing orders
If you ask us to set up an automatic reorder, we'll invoice and ship the agreed quantity on the agreed schedule until you cancel. To change or cancel, email sales@ondeckwholesale.com before the next order date. Automatic orders are filled subject to stock and to your account being in good standing.
6. Shipping and delivery
- We ship once payment is received, unless we've agreed other terms with you.
- Delivery dates are estimates. We're not responsible for carrier delays.
- Ownership of the products and the risk of loss pass to you when they are delivered to your delivery address.
7. Checking your delivery and returns
- Please check your delivery when it arrives. Report any damage, shortage or wrong item within 5 business days, with photos where possible, and we'll make it right.
- Because these are medical testing devices, we can't accept returns of opened or used cups. Unopened, undamaged cartons may be returned within 30 days of delivery with our prior approval. Approved returns are credited to your account.
8. Using the products
- Our 14-Panel Urine Panel test cups are rapid screening tests. They give preliminary results only. Non-negative results should be confirmed by a laboratory method such as GC/MS or LC-MS/MS.
- Always follow the package insert, and store and use the cups before their expiration date. Lot numbers and expiration dates are shown on your invoice.
- You are responsible for using the products in line with the laws that apply to you. That includes, where required, holding a CLIA Certificate of Waiver, getting any required consent, and following workplace or program testing rules.
- Nothing we provide is medical, legal or employment advice.
9. Product quality and warranty
We'll ship products that are within their expiration date and in their original, unopened packaging. If a product is defective when delivered, tell us promptly and we'll replace it or credit you for it. Any warranty from the manufacturer is passed on to you. Apart from this, and to the extent the law allows, we make no other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.
10. Limit of liability
To the extent the law allows, we aren't liable for any indirect, incidental, special or consequential damages, or for lost profits, arising from the products or these terms. Our total liability for any claim is limited to the amount you paid for the products the claim relates to.
11. Events outside our control
We're not responsible for delays or failures caused by events outside our reasonable control, such as supplier shortages, carrier disruptions, natural disasters or government action.
12. Governing law
These terms, and any dispute about them or about products you buy from us, are governed by the laws of the State of Colorado, without regard to its conflict-of-laws rules. Any legal action must be brought in the state or federal courts located in Colorado, and both of us agree to the jurisdiction of those courts.
13. Changes to these terms
We may update these terms by posting a new version on this page. Orders are governed by the terms in effect when we accepted them.
14. Contact us
Questions about these terms or an order: sales@ondeckwholesale.com.